Privacy Policy

Privacy Policy

Last updated: 03 October 2026

Your privacy matters to us, especially because health cover involves sensitive information. This Privacy Policy explains what personal data Medvenient collects, why we collect it, who we share it with and the choices you have. We process personal data in line with the Nigeria Data Protection Act 2023 and other applicable laws.

1. Information We Collect

• Account details: your name, email address, phone number and password (stored securely in encrypted form).
• Plan and payment details: the plans you buy, policy numbers, payment amounts, dates and references. Card and bank details are entered on OPay's secure checkout; we do not see or store them.
• Health information: information you give us when you use telemedicine (such as symptoms) and the notes doctors add to your consultations.
• Messages: anything you send us through the contact form or email, and your email address if you subscribe to our newsletter.
• Technical data: basic information needed to run the website securely, such as session cookies and server logs.

2. How We Use Your Information

• To create and manage your account and your health cover.
• To process payments and confirm them with OPay.
• To arrange hospital care, claims and telemedicine consultations.
• To contact you about your plan, consultations, renewals and support requests.
• To send our newsletter, only if you subscribed (you can unsubscribe at any time).
• To keep our service secure and prevent fraud, and to meet our legal obligations.

3. Health Information

Health information is sensitive. We only collect what is needed to provide your care, we limit access to the people who need it (such as the doctor handling your consultation and our care team), and we never sell it or use it for advertising.

4. Who We Share Information With

• Partner insurers and hospitals, to provide and pay for your care.
• Doctors who handle your telemedicine consultations.
• OPay, to process your payments.
• Service providers who host our website or send emails for us, under contracts that require them to protect your data.
• Authorities, where the law requires us to.

We do not sell your personal data.

5. Cookies

We use essential cookies to keep you logged in and protect your account. We do not use advertising cookies. Video consultations open on a third-party video service (such as Jitsi Meet), which may set its own cookies.

6. How Long We Keep Data

We keep your information for as long as your account is active and for as long as needed afterwards to meet legal, accounting and insurance requirements. When it is no longer needed, we delete or anonymise it.

7. Your Rights

You can ask to access, correct or delete your personal data, object to or restrict how we use it, withdraw consent (for example to marketing), or receive a copy of your data. You can update your name and phone number from your dashboard at any time. For anything else, email hello@medvenient.com. You also have the right to complain to the Nigeria Data Protection Commission.

8. Security

We protect your data with measures such as encrypted connections (HTTPS), hashed passwords, access controls and regular reviews. No system is completely secure, so please keep your password private and tell us straight away if you suspect any unauthorised access.

9. Changes & Contact

We may update this policy from time to time and will post any changes on this page. If you have questions about your privacy, contact us at hello@medvenient.com.